Delivery & Returns Policy

Delivery

 

Charges for UK Mainland

All of our deliveries our sent out with FedEx on a Next Day service charged at £5. Once processed your order will be dispatched within 1 – 3 business days depending on the order. All of our Next Day deliveries are applicable Monday though to Thursday. Any purchase made after 12:00 on a Friday will be sent out on a Next Day service on the following Monday

Orders over £60 receive free Next Day delivery. If any part of your order is temporarily out of stock and dispatch is anticipated to be delayed at all, we will contact you by email to notify you of the new anticipated delivery date. If possible, we will split your order so you received goods in stock in a timely manner.

 

Non-Mainland UK

Unfortunately due to high delivery costs we are unable to deliver to Northern Ireland, Isle of Man, Isles of Scilly as well as the Scottish Highlands and Islands. If you still wish to go ahead contact us via email for a personal quote

 

 

Returns

 

We hope you will love the products you receive, but should you have reason to return these to us, we would be happy to issue a credit receipt or exchange within 14 days of receipt of goods. It is the customers responsibility to organise the return.

 

In the event of faulty goods or damaged parcels please contact our customer service team at tom@orionpaints.co.uk who will be able to arrange collection and delivery of the replacement goods where possible or a full refund.

 

Colour Match products cannot be returned or exchanged and once your order has been processed this cannot be amended or cancelled.

 

In any other event of return we will happily refund or credit non-Colour Match products providing it is in a fully resaleable condition with no packaging damaged or opened. Please note the buyer is responsible for returning the goods at their own costs in these instances and we would recommend gaining a proof of delivery from your selected provider.

Returns should be sent to the following address and include a name and order information. Please contact our customer services team should you need any further guidance or information.

 

RETURNS

Orion Paints Ltd.

Unit 22 Manor Complex

Kirkby Bank Road,

Knowsley Industrial Esttate

Kirkby

Liverpool

L31 8BD