Welcome to Orion Paints Ltd, trading as Orion Colour Centre (“we”, “our”, “us”). We are a UK company trading in England and Wales with company registration number 2342512 and VAT registration number 483709026. Our registered office and headquarters is Orion Paints, Unit 22 Manor Complex, Kirkby Bank Road, Knowsley Industrial Park North, Liverpool Merseyside, L33 7SY.
Your Privacy
We are committed to protecting the privacy and security of all our website visitors and customers. This privacy policy sets out how we collect, use, and protect any information that you give us when you use this website.
What We Collect
We collect information that you submit to us to provide you with the services offered. If you order from us, this will include your name, email address, telephone number, and address information. We will hold your order history on file (which will include your contact details). If at any point you want us to delete your name or email address, we will do so immediately. Please email us at tom@orionpaints.co.uk.
What We Do with the Information We Gather
We require this information to fulfill the order you place with us, understand your needs, and provide you with a better service, in particular:
- Internal record-keeping, as required by law.
- To confirm your order, confirm order dispatch, deliver your order, or confirm a refund where applicable.
- To assist you with any queries concerning your order or any other query.
Who We Share Your Information With
In order to run our business and provide our services to you, we work with a few third-party vendors who help us to complete the functions outlined above. These include:
- Our payments provider Sagepay/Elavon who enable us to take payments from you, our customers.
- Shipping couriers FedEx who we use to get your delivery to you from our store.
Retaining Your Personal Data
We only retain your personal data for as long as it is required to fulfill the purposes outlined above. The amount of information retained will be proportionate to how sensitive that information is. Legally, we must keep basic information relating to a purchase for a minimum of six years.
Your Rights
You have various rights regarding your personal information and how others, including us, retain and manage it. These include:
- The right to be informed about how your personal information is being used.
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate personal information we hold about you.
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances where we’re not legally required to retain that information.
- The right to stop direct marketing messages which you can do by unsubscribing using the ‘unsubscribe’ link in the email.
- The right to request that we transfer or port elements of your data either to you or another service provider.
- The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Office.
To request further information or to make a complaint, please see our Contact Us page.
Subscribing to Our Mailing List
If you choose to subscribe to our mailing list, we will use your email address to send you information about our products, services, and promotions. You can unsubscribe from our mailing list at any time by clicking the ‘unsubscribe’ link in any of our emails or by contacting us directly.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Changes to This Privacy Policy
We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
Contact Us
If you have any questions about this privacy policy or our treatment of your personal data, please contact us at:
Orion Paints Ltd
Unit 22 Manor Complex
Kirkby Bank Road
Knowsley Industrial Park North
Liverpool Merseyside, L33 7SY
Email: tom@orionpaints.co.uk
Last Updated May 2024